Terms of service use for Spike Casino casino

INTRODUCTION:

1. KEY DEFINITIONS AND THE COMPOSITION OF YOUR TERMS OF SERVICE

The following terms are defined for the purposes of these Terms and Conditions:

"Access Device" refers to any electronic device used to access the Services, including but not limited to computers, smartphones, feature phones, tablets, touch devices, as well as any other remote access methods.

"Bonus Terms" denotes any terms, conditions, and/or rules related to promotions, bonuses, and special offers that may be applicable to any part of the Services from time to time.

"General Terms" represents the terms and conditions outlined in this document.

"Operator" or "Company" identifies Spike Casino casino.

"Privacy Policy" is the Operator's privacy policy, which is accessible via the Privacy Policy link and constitutes an integral part of these Terms and Conditions.

"Rules" are the Game Rules specifically pertaining to the type of betting and/or gaming in question, as further detailed in paragraph 1.3.

"Refund" is the reversal of funds as requested by a Player, which were deposited into the Player Account but not utilized for the Services.

"Services" refers to the offerings provided by the Operator through the Website and/or via any Access Device application, as applicable.

"Terms of Use" comprises (a) the General Terms; (b) the Privacy Policy; and (c) as applicable under paragraph 1.3, the relevant Rules, Bonus Terms, and Additional Terms that apply to the Services being utilized by You.

"Website" means the website, including any respective page, subpage, subdomain, or section thereof, as it may appear from time to time, located at or accessible through the domain name: spike-casino.com

1.2 By accessing and/or visiting any section of the Website, or by creating an account in Spike Casino casino, you consent to comply with the Terms of Use. In doing so, you: (a) agree to engage in contracts through electronic communication; (b) relinquish any rights or obligations that necessitate a handwritten signature, as far as is allowed by any relevant laws; (c) acknowledge that using our services requires you to furnish certain personal details, which will be processed in accordance with our Privacy Policy; (d) acknowledge the Terms of Use do not compromise your legal rights.

1.3 Furthermore, when you participate in any game, place a wager using the Services, or otherwise utilize the Services, you agree to abide by the Rules of any game you engage in (“Game Rules”), as specified in the respective general Help section and any Rules tabs for new games, including any Bonus Terms; terms and conditions concerning withdrawals; and any other terms related to the Services and/or which you are required to affirm your agreement to as part of the Services.

1.4 The original version of the Terms of Use is in English, and any interpretation thereof will be based on this English text. Should the Terms of Use or any related documents or notices be translated into another language, the English version will take precedence.

1.5 Please review the Terms of Use thoroughly prior to acceptance. Be aware that the Terms of Use are subject to alterations, as outlined in paragraph 3.

1.6 If you do not consent to the Terms of Use and their binding nature, please refrain from opening an account or continuing to use your account. Your ongoing use of any of the Services signifies your acceptance of the Terms of Use as they are informed to you.

1.7 To clarify, all sections of the Website fall under the jurisdiction of the Terms of Use, and you should always ensure your use of the Services aligns with these Terms.

1.8 The opening of accounts by, or their use from, individuals located or residing in certain jurisdictions is not allowed. These jurisdictions include, but are not limited to, the USA and its dependencies, France, The Netherlands, Dutch Caribbean Islands (Aruba, Curaçao, and Sint Maarten), Bonaire, St Eustatius, Saba, Malta, United Kingdom, Lithuania, Latvia, Estonia, Germany, Austria, Czech Republic, Hungary, Serbia, Portugal, Spain, Ontario (Canada), Cyprus, Slovakia, and Slovenia.

GENERAL TERMS

2. CONTRACTING PARTIES

2.1 The Terms of Use are entered into by and between You and the Operator. Should you have any queries or complaints, they should be addressed to [email protected] . In these Terms and Conditions, the Operator is denoted as Spike Casino, “We”, “Us”, “Our”, “Site”, or “Company” with whom you are contracting. You, as the Player and registered Account Holder, are referred to as “You”, “Yours”, “Customer”, or “The Player”.

2.2 Where terms and conditions pertain to the funds in Your Account at any given time, the term "Operator" refers to the entity holding such funds and is intended to encompass our agents, partners, and suppliers where relevant.

3. CHANGES TO THE TERMS OF USE

3.1 The Terms of Use may be updated occasionally due to several factors, including but not limited to business needs, legal and regulatory adherence, directives from regulatory authorities, or enhancements in customer support. The latest version of the Terms of Use is always accessible via the Terms and Conditions link in the footer of Spike Casino casino.

3.2 Should there be any significant modifications to the Terms of Use, we will provide you with as much advance notice as possible using a method that we deem appropriate at our sole discretion. For less substantial changes, advance notice may not be given. Therefore, it is recommended that you regularly check the Terms of Use via the Terms and Conditions link on the Website.

4. OPENING YOUR ACCOUNT

4.1 To participate in games using the Services, you must open an account with Spike Casino casino (“Account”). This can be done by clicking on the Sign Up button on the Website and following the instructions provided on the screen, or through any other Account opening methods that may occasionally be offered by the Operator (such as using your Telegram account, for example).

4.2 By opening Your Account, you confirm that:

• • You understand and acknowledge the risk of losing money as well as the possibility of winning money when using the Services.
• • You are: (a) at least 18 years of age; and (b) above the age at which gambling or gaming is legal under the law or jurisdiction that applies to you (the “Relevant Age”).
• • Gambling is not prohibited in the area where you reside.
• • You are legally authorized to enter into contracts.
• • You have not been prohibited from gambling.
• • You have not previously had an Account with us that was closed for any reason.

4.3 Your Account must be registered in your actual, correct name and personal details. It will be issued only once to you and is not to be replicated by any other person or family members, IP or address, Access Device, or in any cases. Any additional accounts you open with us, or which you beneficially own in relation to the Services, will be considered “Duplicate Accounts.” We may close any Duplicate Account (but are not required to do so). If we close a Duplicate Account:

• • Any bonuses\free spins or\and winnings earned using the Duplicate Account will become void.
• • We may at our discretion void all winnings and reimburse all deposits (minus amounts regarding void winnings) made concerning that Duplicate Account. To the extent not recovered by us from the Duplicate Account, any amounts to be reimbursed to us by you concerning a Duplicate Account may be reclaimed by us directly from any of your other Accounts (including any other Duplicate Accounts).
• • We reserve the right to restrict access to your main Account and/or permanently limit your access to the Services if we find a Duplicate Account.

4.4 Please be aware that Your Account is intended solely for your use. You are prohibited from allowing third parties access to or transfer of Your Account. We reserve the right to restrict access to Your Account and/or permanently limit your access to the Services if we suspect or have reasonable grounds to believe that you have violated this clause.

4.5 Use of player account:

• • Each player is permitted to create only one (1) personal account.
• • The creation of multiple Player Accounts by an individual may result in the Casino, at its sole discretion, terminating all such accounts and canceling all payouts to the player. The player must not allow access to their Player Account by any third party, including but not limited to minors.
• • Any returns, winnings, or bonuses obtained while the Duplicate Account was active may be reclaimed by us, and players agree to return any such funds withdrawn from the Duplicate Account upon our request.
• • The Spike Casino casino is intended for personal use only and must not be used for any commercial purposes.

5. VERIFICATION OF YOUR IDENTITY AND AML REQUIREMENTS

5.1 By accepting the Terms of Use you confirm that the name and address you provide when creating your Account are accurate; and you are the legal owner of the funds you deposit into your Account at any time.

5.2 By accepting the Terms of Use, you grant us permission to carry out verification checks as needed or as may be required by third parties (including regulatory bodies) to verify the aforementioned details (the "Checks"). You agree that we may request additional information from you concerning any details you have provided, including regarding any deposits into Your Account.

5.3 While conducting checks, we may restrict your ability to withdraw funds from Your Account or prevent access to parts or the entirety of Spike Casino casino. We may periodically conduct these checks for regulatory, security, or other business reasons. If such restrictions cause you issues, please contact us at [email protected] .

5.4 We may need to request additional information from you to complete the сhecks. We may ask you to supply a notarized ID or any equivalent certified ID as per your jurisdiction's laws, proof of address, utility bills, bank details, bank statements, and references, as well as documentation confirming the origin of your funds. We may restrict your Account activities or retain any deposited amounts if the information is not provided to our satisfaction, especially if we suspect that the information provided was deliberately false.

5.5 Using Spike Casino casino may be illegal for individuals below the Relevant Age. If we cannot verify that you are of the Relevant Age, we may suspend your Account until we can do so. If it is determined that you were below the Relevant Age at the time of any transactions, then:

• • Your Account will be closed;
• • All transactions made during that time will be voided, and all associated funds you deposited will be returned via the original payment method where possible;
• • Any deposits made while you were below the Relevant Age will be refunded;
• • Any winnings accrued while you were below the Relevant Age will be forfeited by you, and you must return any such funds withdrawn from Your Account to us upon request.

5.6 You must provide all requested documents within 7 (seven) days of opening your Account or upon request from support within 7 (seven) days of the request date. We will review your documents within 7 (seven) days of receipt. Failure to provide the necessary documents in time may result in the suspension of your account or the denial of a withdrawal request.

6. KNOW YOUR CLIENT POLICY

To streamline the Age Verification process, please consider the following tips when submitting your documents:

• • Submit each document as a separate image;
• • We prefer photos taken with a camera, but if you choose to scan your documents, please send them in .jpeg format.

When taking a photo of your document:

• • Ensure that the first six and the last four digits of your credit card number are visible, but the CVV code should be obscured;
• • The photo should be clear, with all text legible;
• • Capture the entire photo page of your passport or ID card—do not crop any parts out or cover them with your hand or fingers;
• • Use good lighting to avoid glare and refrain from using flash.

We require all this information as it is an integral part of responsible gambling and is mandated by the applicable law.

6.1 Why is account verification necessary?

Upon creating a new account, we confirm that you are over the age of 18 and validate your identity, a process known as Know Your Customer (KYC). This is a critical step in responsible gambling and a legal requirement.

6.2 What documentation do you need to provide?

For age verification, we accept any of the following documents:

• • Passport (recommended);
• • Driver's license;
• • National ID Card;
• • Payment card (with the first 6 and last 4 digits visible, CVV hidden). Note that card data will not be collected and stored by us without PCI DSS compliance.
• • For KYC identity verification, we may request additional documents, which could include:
  • ◦ Signed Credit Agreement;
  • ◦ Utility Bill (less than 90 days old));
  • ◦ Bank Statement (less than 90 days old));
  • ◦ Confirmation of your last deposit;
  • ◦ etc.

Ensure your documents are in a good and legible condition for checking.

6.3 How you can submit my documents?

The fastest and simplest method to verify your data is online at spike-casino.com , under the “Personal information” section.

Please note that legal restrictions may prevent account access while travelling abroad. We are unable to accept accounts or offer any products or services to residents of certain countries including Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, the USA or its dependencies, and the United Kingdom. The list of restricted areas may be updated periodically.

6.4 As part of the KYC (Know Your Customer) procedure, we reserve the right to contact you via the phone number provided in your user account at our discretion. We will hold all withdrawal requests until your account verification is complete. We will make reasonable efforts to reach out to you to finalize the KYC process, including potentially requesting Skype verification of the account owner. However, if we are unable to contact you through email and/or phone within two (2) weeks, at our discretion, your account will be closed due to non-completion of the KYC process. In such cases, any winnings will be voided, and your deposits will be returned to you.

6.5 It is the player's responsibility to ensure that all documents submitted for the KYC process are authentic. Supplying forged or fraudulent documents (including but not limited to stolen ID, underage ID, edited ID) or providing incomplete or unreliable user data may lead to the confiscation of the player's deposits and potential winnings.

7. LOGIN INFORMATION

7.1 After you have opened Your Account, it is crucial that you take all the necessary precautions to prevent sharing your login details with anyone else.

7.2 We will consider all transactions where your login details have been correctly entered as valid, irrespective of whether you have authorized them or not. We cannot be held responsible for any claims or damages resulting from your login info, email, telegram account or account information being shared with others, whether it was intentional or accidental.

7.3 If you have forgotten or lost your Account details, or if you suspect that an unauthorized individual has gained access to them, please contact us immediately to obtain replacement details through [email protected] or via LiveChat.

8. DEPOSITS, WITHDRAWALS, AND REFUNDS FROM YOUR ACCOUNT

8.1 To engage in the Services, you are required to deposit funds into Your Account from a source where you are listed as the account holder. Subject to paragraph 5, these funds can then be used to place bets or play games. Should you deposit from a payment method where you are not the named account holder, we reserve the right to deem the deposit invalid, and any resulting winnings void, until all necessary verification Checks are satisfactorily completed.

Withdrawals (including Refunds) will be processed within three (3) days after your KYC has been completed and Your Account approved. Please be aware that Refunds are issued only when no gaming activity has occurred on Your Account following the deposit of the funds you wish to have refunded. All other withdrawals from Your Account are considered payouts of winnings derived from using the Services.

To request a Refund or any other type of withdrawal, please contact our support via email at [email protected] and submit all the documents required by the support team to finalize Your KYC. If you need to know how to contact us, please visit the "Contact Us" section. The list of documents required to complete your KYC procedure will be provided in the email from our support.

Note that Refunds must be requested within seven (7) days of the deposit to Your Account. After this period, all withdrawals will be treated as payouts of your winnings resulting from the use of the Services.

8.2 Withdrawals will be processed within three (3) days following the completion of KYC and the approval of Your Account. It should be noted that Your Account is not to be used as a bank account. If we observe deposits and withdrawals (including charge-backs) from Your Account that are not commensurate with appropriate betting or gaming activity, we reserve the right to impose an administration fee (regardless of whether the account is closed or suspended). Funds in Your Account will not accrue interest. The timeline for receiving your withdrawal in your personal bank account is subject to the operations of the respective payment service provider or bank. If needed, we can confirm the payout of the funds you have requested.

8.3. Depending on the payment method, the withdrawals may be reduced to several hours. This usually happens with the use of cryptocurrencies.

8.4 You are responsible for declaring your winnings and losses from the Services to your local tax or other authorities as required by your local laws.

8.5 You have the option to set a daily deposit limit on Your Account. For instructions on how to establish a deposit limit, please contact [email protected] . Any decreases to your deposit limit that you confirm will take immediate effect.

8.6 In accordance with the terms for closing your account or any other conditions specified in these Terms and Conditions, including any amendments, you are permitted to request a withdrawal of funds from your account at any time, with the condition that:

• • All deposits into your account are confirmed as wagered, with no instances of chargeback, reversal, or cancellation;
• • All required checks for verifying your identity and compliance with AML regulations have been duly completed to our satisfaction; and
• • You have met any other pertinent conditions regarding withdrawals from your account, such as those related to applicable bonus terms.

8.7 Upon approval of any withdrawal by us, assuming you have provided us with complete information on how the funds should be sent to you, we will proceed to refund the appropriate amount to you, subtracting any incurred charges or any sums we are obliged to withhold from your withdrawal in order to comply with legal requirements.

8.8 We will make an effort to honor your preferences concerning the method and currency of your withdrawal. However, this is not something we can guarantee. Consequently, we may process and execute withdrawals using a different method than what you requested. In some instances, the currency used for your withdrawal may differ from the currency of your deposit or the currency you requested. In situations where currency conversion is necessary, we will apply a conversion rate at our discretion.

8.9 Inactive Account Fee: Should you not engage in any betting, gaming, deposits, withdrawals, or transfers with your account, or if it remains inactive for a period of at least 13 consecutive months, it will be classified as an "Inactive Account." An "Inactive Account Fee" of 1.5% of the current balance will be charged to all Inactive Accounts every 30 days, with a minimum fee of 10 USD or its currency equivalent. We will inform you when your account is about to become inactive, and provide at least a 14-day notice before any Inactive Account Fee is applied.

8.10 Withdrawal and Deposit Limits:

• • The minimum amount for both deposits and withdrawals is set at 10 USD or its equivalent in another currency (but it's depends of deposit methods).
• • Withdrawal requests are attended to in the order they are received. Requests for amounts not exceeding 1,000 USD or its equivalent in another currency are processed within 48 hours. For requests exceeding 1,000 USD or its equivalent, the processing time can take up to 72 hours.
• • There is a daily/weekly withdrawal limit of 1,500/5,000 USD, or the equivalent in other currencies, calculated from the date of the last successful withdrawal. The monthly limit is set at 15,000 EUR/USD, or its equivalent, also counted from the date of the last successful withdrawal. Notably, more active and loyal players may be eligible for exceptions to these limits.
• • All withdrawals are executed without any commission fees. However, any commission fees for deposits are solely determined by the user's chosen payment system.

8.11 Any funds credited to your Account or paid to you due to an Error are considered held in trust for us and must be returned upon our request. If such an error is identified and you have funds in your Account, we may deduct these funds in accordance with the Terms of Use. We will endeavor to detect any Errors and notify you promptly.

8.12 Company (including our employees or agents), as well as our partners or suppliers, will not be liable for any losses, including lost winnings, resulting from any Error by us or an error by you.

8.13 If you have used funds credited to your Account or awarded due to an Error to place further bets or games, we may cancel such bets and/or withhold any winnings. If payouts have already been made on such activities, the amounts are considered held in trust for us, and you must repay these amounts to us upon our request.

9. LEGAL USE

9.1 Access to or use of the Website or any services provided via the Website may not be legal for all individuals or in certain countries. We do not intend for the Website to be utilized for betting, gaming, or any other purposes by individuals in countries where such activities are illegal in territories listed on the Website. The accessibility of the Website in any such country or in the official language of such a country is not to be interpreted as a representation or guarantee regarding the legality of accessing and using the Website, depositing funds, or receiving any winnings from your Account. The presence of the Website does not imply an offer, invitation, or solicitation by us for the use of gaming, or other services in any jurisdiction where such activities are prohibited by law.

9.2 It is your responsibility to ascertain the laws that apply in the location where you are present. You should verify that your actions, including opening your account and utilizing the Website, are legal in your jurisdiction. By opening your account and using the Website, you declare and warrant that you are acting legally within your jurisdiction.

9.3 If we become aware that you are a resident of a country where the use of the Website is illegal, or you are accessing the Website from such a country, we reserve the right to immediately close your account. In such an event, any remaining balance in the account at the time of closure will be returned to you as soon as possible.

10. COLLUSION, CHEATING, FRAUD

10.1 The following actions are considered "Prohibited Practices" in relation to the Services and are strictly forbidden. Engaging in any of these practices will be seen as a significant violation of the Terms of Use:

• • Exploiting bonuses or other promotions;
• • Utilizing unfair external influences or methods (commonly recognized as cheating);
• • Gaining an unfair advantage (as further detailed below);
• • Creating any Duplicate Accounts;
• • Engaging in fraudulent activities or criminal acts (as further elaborated below).

We are committed to taking all reasonable measures to prevent, identify, and address such practices and to pinpoint the individuals involved if such activities occur. Despite these efforts, we will not be held responsible for any loss or damage you may suffer as a result of Prohibited Practices, and any actions we take in response to such activities will be based solely on our discretion.

10.2 By agreeing to these terms, you confirm that you will not engage in, nor be associated with, any form of Prohibited Practice in relation to your access and use of the Services.

10.3 If we have reasonable grounds to believe that you have engaged in or are connected with any form of Prohibited Practice because:

• • Our belief is based on the use of fraud, cheating, and collusion detection practices employed by us (as well as our gaming partners and suppliers) that are standard within the gambling and gaming industry at that time;
• • You have wagered bets and/or played online games with another provider of gambling services and are suspected of Prohibited Practice or other improper conduct as a result of such activity;
• • We discover that you have "charged back" or disputed any of the purchases or deposits that you have made to your Account;
• • We reasonably believe that your continued use of the Services could negatively impact our regulatory status;
• • You declare bankruptcy or are subject to similar legal proceedings anywhere in the world.

Then, in connection with any suspension and/or termination of your Account, we reserve the right to retain the entirety or part of your account balance and/or to recover from your account the amount of any deposits, payouts, bonuses, or winnings that have been influenced by or are in any way related to the aforementioned events. The rights mentioned in this paragraph are in addition to any other legal rights we may have against you, under the Terms of Use or otherwise, including common law rights.

10.4 Definitions for this Section:

10.4.1 "Fraudulent practice" encompasses any fraudulent actions carried out by you or on your behalf by any individual in collaboration with you, and includes, but is not limited to: (a) fraudulent charge-backs and rake-back activities; (b) the use of a stolen, cloned, or unauthorized credit or debit card as a source of funds by you or anyone participating in the same game; (c) collusion with others to gain an unfair advantage, including taking advantage of bonuses or similar incentives we offer; (d) attempts to register false or misleading account information; and (e) any actions or attempts by you that are deemed illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or bypass any contractual or legal restrictions, irrespective of whether such actions actually cause us harm.

10.4.2 "Criminal activity" includes, without limitation, money laundering and any other offense under the laws and regulations of your country, the country from which you are playing, or the location of your registered IP address.

10.4.3 "Unfair advantage" refers to, without limitation:

• • Exploiting a fault, loophole, or error in our software or that of a third party which you use in connection with the Services (this includes any game);
• • Using third-party software or analysis systems; or
• • Exploiting an Error, as defined below, to your benefit and/or to the detriment of us or others.

10.5 When exercising any of our rights regarding a Prohibited Practice under paragraph 11.4, we will make all reasonable efforts to ensure that we comply with our regulatory and legal obligations and that we exercise these rights fairly towards you and our other customers.

10.6 We reserve the right to notify relevant authorities, other online gaming or gambling operators, online service providers, banks, credit card companies, electronic payment providers, or other financial institutions of your identity and any suspected Prohibited Practice by you. You are expected to fully cooperate with us in investigating any such activity.

10.7 In addition to the actions outlined in paragraph 11.4, we reserve the right to restrict access to your account and/or permanently bar you from further use of the Services if we learn or have reasonable grounds to believe that:

• • You have employed third-party software for placing bets on the Services; or
• • You have exploited a fault, loophole, or Error (as defined later) in our software or third-party software used by you in connection with the Services to secure a win;
• • You have delegated or transferred the management of your account to a third party;
• • You have provided us with counterfeit KYC (Know Your Customer) documentation, including, but not limited to, documents that show signs of editing (such as the use of any software or AI).

We maintain the right to keep our methods for identifying users who violate these Terms of Use confidential.

10.8 Should we harbor any doubts concerning the origin of your funds, we reserve the right at our sole discretion to demand that you undergo a comprehensive identity verification process. This may require you to provide us with your ID, a selfie, photos of your card, a selfie with your card, bank statements, videos, or any other verification methods we consider necessary to confirm the legitimacy of the source of your funds. If you fail to supply us with the requested information within 72 hours of our demand, we shall have the authority to close your account and refund your deposit.

11. CLOSURE OF YOUR ACCOUNT, TERMINATION OF THE TERMS OF USE

CLOSURE AND TERMINATION BY YOU

11.1 You have the right to close your account and terminate the Terms of Use at any time, provided there is no outstanding balance owed to us, by giving us at least twenty-four hours' notice. This can be done by contacting us via [email protected] with a request to close your account and please send an explanation for your decision, especially if it is due to concerns about your level of usage.

We will acknowledge your request and confirm the closure of your account and the effective date of closure within a reasonable period. You are responsible for all activity on your account until the closure is executed by us, at which time the Terms of Use will be terminated.

11.2 Upon your request to close your account as per paragraph 11.1, we will, except as stated in paragraph 11.3, refund any remaining balance in your account to you.

11.3 If your account is terminated under this section, we are entitled to withhold any funds from the account balance due for:

• • Issues related to Collusion, Cheating, Fraud, and Criminal Activity;
• • Breach of the Terms of Use;
• • Provisions set out within the Terms of Use;
• • Legal or regulatory requirements.

11.4 When returning the outstanding balance in your account, we will use the same payment method that you used when registering your account, or another reasonable payment method as we see fit.

11.5 If you have closed your account, we may, under certain conditions, be able to reopen it with the same account details upon your request. However, the account will be governed by the current Terms of Use at the time of reopening, and any previous rights (including, but not limited to, any bonuses or potential winnings) will no longer be applicable.

CLOSURE AND TERMINATION BY US

11.6 We reserve the right to close your account and terminate the Terms of Use at any time, which we may communicate to you in writing using the contact details you provided. Should we terminate the Terms of Use, we will, except as provided in paragraph 11.7, attempt to refund the balance of your account as soon as reasonably possible following your request.

11.7 If we close your account due to Collusion, Cheating, Fraud, Criminal Activity, or Breach of the Terms of Use, any funds remaining in your account will be non-refundable and considered forfeited by you to the extent of any claims we may have against you at the time of closure. This is applicable whether the funds are in your account or any Duplicate Account. The closure of your account and the termination of the Terms of Use, except as outlined in paragraph 10, will not affect any of your outstanding bets, as long as those bets are valid and you have not violated the Terms of Use. For clarity, after the closure of your account, either by us in accordance with the Terms of Use or upon your request, we will not issue any bonuses to your account, nor will you be entitled to any winnings that were contingent at the time of closure.

11.8 Any provisions of the Terms of Use that need to remain in force for interpretive purposes will survive any termination of the Terms of Use. This includes any relevant sections of the Game Rules, the Privacy Policy, and any Additional Terms.

11.9 We have the authority to suspend your account under circumstances expressly mentioned in the Terms of Use. During the suspension of your account:

• • No account activity will be allowed, including deposits, withdrawals, betting, or gaming, until the account is reactivated by us;
• • No bonuses or contingent winnings will be added to the account; and
• • We will address the issue that led to the suspension of the account with the intention of resolving it as quickly as possible so that the account can be reactivated or permanently closed, as deemed appropriate.

12. ACCESS TO, AND USE OF, THE SERVICES

12.1 You bear full responsibility for acquiring and maintaining all of the access devices, related equipment, network, and internet access services necessary for you to access the Services. We are not liable for any losses you may incur resulting from service interruptions, poor internet connectivity, insufficient bandwidth, or any other issues with the internet or telecommunications service providers you use to access the Services. For clarity, we do not make any representations or warranties regarding the compatibility of the Services with any specific third-party software or hardware, including any third-party analysis tools that promise certain outcomes from the Services.

12.2 You must not use the Services for any purpose that is or may be considered defamatory, abusive, obscene, illegal, or discriminatory in nature based on race, sex, or other characteristics, nor should the Services be used in a way that could cause offense. You are prohibited from using abusive or aggressive language or imagery, swearing, threatening, harassing, or abusing any other person, including other users or Operator staff who provide the Services, Customer Services, or any helpdesk or support functions available to you. You should not impersonate any other person or act towards Operator staff in an inappropriate manner.

12.3 Any material (with the exception of Software as covered under paragraph 15) that you download from the Website is done so at your own risk, and we are not responsible for any loss of data or other damages that may result from such downloads.

12.4 If we have reason to believe that your use of the Services is in violation of any part of these Terms, we reserve the right, without limiting any of our other rights, to immediately remove any offensive content from the Website.

12.5 In the event of any issues with the software or hardware we employ to offer the Services, we commit to addressing the problem as swiftly and efficiently as possible. If such issues result in the disruption of a game in a manner where it cannot be resumed from the exact point of interruption without causing harm to you or other players, we will endeavor to act fairly in resolving the matter. This may involve restoring the balance in your Account to the state it was in after the conclusion of the last bet or game recorded on the Operator's server just before the issue arose.

13. GAMING TERMS

13.1 The gaming industry encompasses a wide range of expressions. If you are uncertain about the meaning of any such expression, you should take the following steps:

• • Refer to the explanation or definition of the term in relation to the specific event or game you are interested in betting or gaming on;
• • If you are still unsure, reach out to [email protected] for further clarification; and
• • Refrain from placing any bets or participating in any games relating to the event until you fully comprehend the term in question to your satisfaction.

This is because we are not responsible for any bets or games you place through the Services if you do so without a clear understanding of all the terms and conditions associated with the bet or game.

14. ALTERATION OF THE WEBSITE

We reserve the right, at our sole discretion, to modify or change any products or services (including any offered prices) available through the Website at any time. The intent of such alterations is to ensure the continuous operation of the Website. However, we will not affect any games and/or bets that are already underway at the time of the modification. Periodically, we may need to restrict your access to certain parts of the Website in order to perform maintenance, or to modify or update any of the games and/or products offered on the Website.

15. THIRD PARTY SOFTWARE

15.1 To utilize the products offered through the Services, you may need to download and install software provided by third parties onto your access device ("Software"). The Software may encompass a variety of applications, including but not limited to: applications for your access device, our downloadable casino products, and any applications, products, and software for promotional, marketing, and/or facility purposes.

15.2 In such cases, you may have to agree to a separate contract with the owner or licensor of the Software regarding your use of it (referred to as a "Third Party Software Agreement"). Should there be any conflict between the Terms of Use and any Third Party Software Agreement, the Terms of Use shall take precedence to the extent of the inconsistency as it pertains to the relationship between you and the Operator.

15.3 It is your responsibility to ensure that any Software is downloaded to your access device in a way that is compatible with your device's specific configuration. We emphasize that we shall not be held accountable if the incorrect download of any Software negatively impacts the functioning of your access device.

15.4 Although the Services provided through any access device application are subject to the Terms of Use, the terms under which any application ("App") is downloaded or installed onto your access device will be determined by the agreement between you and the provider of the App. However, in the event of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will take precedence insofar as the inconsistency pertains to the relationship between you and the Operator.

16. EXCLUSION OF OUR LIABILITY

16.1 Your access to and use of the Services are at your own choice, discretion, and risk. We shall not be liable for any attempts by you to use the Services in ways that we did not intend.

16.2 We will render the Services with reasonable skill and care and in accordance with the descriptions provided in the Terms of Use. Beyond this, we do not give any additional warranties or guarantees regarding the Services or any products or services included within the Services, and we exclude (to the extent permitted by law) all implied warranties related to these services (this includes implied warranties of satisfactory quality and fitness for a particular purpose). Specifically, we do not guarantee that the Website will be available without interruption or that it will be free from bugs, viruses, or other errors.

16.3 Company (including our affiliates, officers, directors, agents, and employees) will not be liable to you, whether in contract, tort (including negligence), or otherwise for any loss of data/profit/revenue/business opportunity/health/loss of or damage to goodwill or reputation/business interruption; or any indirect, special, or consequential loss or damage, even if advised of the possibility of such damages, resulting from the terms of use or your use of the service.

16.4 By agreeing to these Terms and Conditions, you acknowledge the risk of losing money through gambling. The Casino is not responsible for any financial losses incurred while using the Website. Spike Casino casino is not liable for defects in hardware or software, unstable or lost internet connections, or other technical faults that may restrict access to the Website or disrupt play. If a bet is confirmed or a payment is made in error by us, we reserve the right to cancel all affected bets or correct the error by resettling at the correct terms that should have been in place at the time the bet was placed, absent the error. If your Player Account is mistakenly credited with winnings that are not yours, due to any error, the amount will remain the property of the Casino and will be deducted from your Player Account. If you withdraw these funds before we identify the error, the amount will become a debt you owe to the Casino. You are required to notify us immediately by email if there is an incorrect crediting.

16.5 Company (including our affiliates, officers, directors, agents, and employees):

• • Do not guarantee that the software or Website is suitable for any purpose;
• • Do not guarantee that the software and Website are error-free;
• • Do not guarantee uninterrupted access to the Website and/or games;
• • Are not liable for any losses or damages, whether direct or indirect, that arise from your use of the Website or participation in the games.

You agree to indemnify the Company, its directors, employees, partners, and service providers against any losses, expenses, damages, and costs, including any legal fees, resulting from your use of the Website or participation in the games.

You recognize that the Company is the final authority in determining if you have breached the Casino’s Terms and Conditions in a way that results in your suspension or permanent exclusion from the Website.

17. BREACH OF THE TERMS OF USE

17.1 If you breach the Terms of Use, you agree to indemnify, defend, and hold us and our officers, directors, employees, agents, contractors, and suppliers harmless from any losses, costs, expenses, claims, demands, liabilities, and damages (including legal fees). This indemnity covers any such issues that arise, whether foreseeable or not, as a result of your use of the Services or someone else using your username and password; and/or any breach by you of any terms and conditions contained within the Terms of Use.

17.2 In the event of a breach of the Terms of Use by you, we may, at our discretion and before any suspension or termination of your Account, notify you using the contact details you have provided. We may require you to cease the offending action, rectify any omission, or correct any fault on your part, and we may warn you about the actions we intend to take if you fail to comply. However, such a notification is not a condition for the suspension or termination of your Account.

17.3 We reserve the right to disable any user Account, whether selected by you or assigned by us, at any time if, in our reasonable opinion, you have not adhered to the provisions of the Terms of Use.

17.4 In addition to any other remedies that may be available to us, if you violate any of the Terms of Use, we are entitled to recover from your Account any positive balance to the extent of any amounts that we reasonably deem to be owed by you under the provisions of paragraph 17.1.

18. INTELLECTUAL PROPERTY RIGHTS

18.1 The design of Spike Casino casino, including text, graphics, music, sound, photographs, videos, as well as the selection and arrangement thereof, software compilations, underlying source code, and all other material that is part of the Services, are protected by copyright and other proprietary rights. These rights are either owned by us or are used under license from third-party rights holders. Materials from the Services that can be downloaded or printed should be for personal, non-commercial use only, and such materials may only be downloaded to a single device and printed in hard copy form for this purpose.

18.2 Your use of the Services does not, under any circumstances, grant you any ownership interest in any intellectual property rights, such as copyrights, know-how, or trademarks owned by us or any third party. You are granted only a personal, non-exclusive, non-sublicensable license to use such intellectual property rights for your personal, non-commercial use of the Services as per the Terms of Use.

18.3 No permission is given to use or reproduce any trademarks or logos that appear on Spike Casino casino, except as specifically allowed in accordance with the Terms of Use.

18.4 You must not copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with Spike Casino casino or any part of it in any manner, nor should you allow others to do so. You are also prohibited from disrupting, interfering with either directly or indirectly, other than in the normal course of using Spike Casino casino in line with the Terms of Use.

18.5 The intellectual property rights in the name “Spike Casino”, the logos, designs, trademarks, and other distinctive brand features of the Operator, as well as any content provided by the Operator or any third party for using on Spike Casino casino, belong to the Operator or the respective third party. You agree not to display or use such logos, designs, trademarks, and other distinctive brand features without our prior written consent.

19. COMPLAINTS AND NOTICES

19.1 Regarding claims or disputes:

• • Any claim or dispute related to the acceptance or settlement of a bet made using the Services must be raised within thirty days from the date of the original transaction.
• • Any claim or dispute concerning a game played using the Services must be brought within twelve weeks from the date the relevant transaction or gameplay occurred.

19.2 If you have a complaint about the Services, you should first contact [email protected] as soon as reasonably possible. Your complaint will be escalated within our Support team until it is resolved.

19.3 You agree that the outcomes of the games played through the Services are determined by our random number generator, and you accept the results of all such games. In the rare event of a discrepancy between the result displayed on your screen and the game server, the result on the game server will take precedence. You acknowledge that our records will be the final authority in determining the details of your participation in online gaming activities and the outcomes of this participation.

19.4 When we need to contact you, we may use any of your Contact Details. Notices are considered delivered and received by you immediately after an email is sent, after direct telephone communication (including a voicemail left for you), or three days following the posting of any letter. To prove that a notice has been served, it is sufficient to show that an email was sent to the email address provided in your Contact Details at the time of sending.

19.5 If you do not receive a response to your complaint or notice from us, or if you feel the issue has not been resolved to your satisfaction, you can escalate your complaint or notice to the licensing and supervision organization.

20. TRANSFER OF RIGHTS AND OBLIGATIONS

20.1 We retain the right to transfer, assign, sublicense, or pledge the Terms of Use, in whole or in part, to any entity without prior notice to you, as long as the assignment is under the same or no less favorable terms to you.

20.2 You are not permitted to assign, sublicense, or transfer any of your rights or obligations under the Terms of Use to another party.

21. EVENTS OUTSIDE OUR CONTROL

21.1 We will not be held accountable or liable for any delay or failure in fulfilling our obligations under the Terms of Use if such delay or failure is caused by circumstances beyond our reasonable control. This includes, but is not limited to, telecommunication network failures, power outages, third party computer hardware failures, acts of nature such as fire, lightning, explosion, flooding, extreme weather conditions, industrial disputes, lock-outs, terrorist activity, and actions by government or other authoritative bodies (referred to as a "Force Majeure Event").

21.2 Should a Force Majeure Event occur, our obligation to perform under the Terms of Use will be suspended for the duration of the event. Additionally, we will be granted an extension of time to fulfill our obligations for the same period. We will make all reasonable efforts to end the Force Majeure Event or to find a solution that allows us to meet our obligations despite the Force Majeure Event.

22. SEVERABILITY

22.1 Should any provision of the Terms of Use be deemed invalid, unlawful, or unenforceable by a competent authority, that provision will be severed from the remaining terms, which will remain in effect and continue to be binding and enforceable to the maximum extent permitted by law.

22.2 In the event that any part of the Terms of Use is found to be invalid or unenforceable, that part shall be modified in accordance with applicable law in a way that most closely matches the original intentions of the Operator, thereby ensuring that the rest of the Terms of Use remain as close to the original meaning as possible and remain valid and enforceable.